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42 articles- Getting started2 articlesWhat Auralis is, how to sign in, and how to be useful in the inbox on your first day.
- Tickets3 articlesThe ticket lifecycle: statuses, priorities, assignment, teams, fields and time.
- The inbox2 articlesFinding work: views, filters, search, sorting and bulk actions.
- Replying to customers2 articlesPublic replies, internal notes, macros and canned responses.
- Customers and companies1 articleThe people who write in, and the organisations they belong to.
- Channels3 articlesHow work reaches the helpdesk: email and the web widget.
- Help centre2 articlesWriting, organising and publishing articles for your customers.
- Administration5 articlesMembers, roles, permissions, service levels and workspace configuration.
- Aura AI9 articlesThe AI agent: enabling it, teaching it, deciding where it may answer, and measuring what it does.
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