Collection
Administration
Members, roles, permissions, service levels and workspace configuration.
Articles
5 in total- Members, roles and permissionsThe four roles, what each one may do, and the two rules that make owner more than a label.
- Service-level policiesSetting first-response and resolution targets per priority, and what re-stamps a ticket's deadlines.
- Workspace settingsA tour of every settings group: personal, workspace, ticketing, AI agents, channels, developers and the dashboard.
- Feedback surveysSending CSAT, NPS, CES or a custom survey when a ticket resolves: delivery, the question, the scale, and extra questions.
- NotificationsThe personal notification matrix, the in-app bell, and the workspace routes that fan events out to Slack and Teams.