Collection
Channels
How work reaches the helpdesk: email and the web widget.
Articles
3 in total- Setting up emailReceiving mail by forwarding address or connected mailbox, and sending from your own domain with DKIM, MAIL FROM and DMARC.
- The web chat widget and contact formsConfiguring and embedding the chat widget, conversation starters, AI handover, and building a contact form.
- Which channels exist, and which are comingReading the Connected, Available and Coming soon groups, what each shipped channel does, and the four channels that are roadmap only.